Testimonials

What Our Customers Have To Say

For the past 5 years I’ve worked with Jay and his team for healthcare market research transcription. I have always been well pleased with the timing, service and quality output his team provides. They are quick to respond to new requests, flexible, and always willing to take on impressive workloads. His team consistently meet the needs and expectations of our team, and it’s much appreciated!

Michelle Hendrickx
Project Manager
East Coast-based Pharmaceutical/Healthcare Marketing Firm

I have used Jay Martin Transcription services for over 10 years, to transcribe focus groups, and now consider Jay a trusted partner in my work. Jay and his team are very dedicated to the projects, provide high-quality output and always meet deadlines. They’re very easy to work with, super flexible and on top of everything.

For my focus groups, I ask for detailed verbatims, for everything to be recorded. And they get it right. However, I do not ask them to identify speaker names. If Jay says he can do it, then I would trust that. He’s very honest and has always been very forthcoming with setting expectations.

I enthusiastically recommend Jay for work.
Angela Weltman
Moderating focus groups requires your full attention. I’m better able to give my all to my respondents because I know Jay Martin will supply me with a word-for-word transcription that will capture all the detail I’m not able to capture during the group. Jay has turned around my transcriptions quickly, accurately and professionally. I have total confidence in my work product being kept confidential. Additionally, his market-based pricing is on target—a big plus in this iffy economy. I would highly recommend Jay to any moderator. He’s my “go to” guy. Best to you, Jay!
Carol Graff
The Graff Group, Eden Prairie, MN
JS Martin is my go-to place for everything “transcribable”! Their work is top-notch! One of our moderators even commented that until she received one of Jay’s transcripts, she didn’t realize “how difficult it was to do a really good transcript.” I can’t say enough about the quality and superiority of their work, particularly compared to other services I’ve used. Thanks Jay and your team, for your contribution to the success of our qualitative projects.
Beth Brooks
Field Coordinator, Los Angeles Added Value
JS Martin Transcription Resources has consistently provided us with exceptional quality work and great service for many years! We are very pleased to recommend the work of JS Martin Transcription Resources.
Wayne Howard
Wayne Howard Associates Claremont, CA
There are many transcription service to choose from but only a few who really "get it." We turn to JS Martin whenever we need to outsource transcription, and have done just that well over 15 years for some of the most successful brands in the world.
Joe Grieco
President, Grieco Research Group
JS Martin Transcription Services consistently delivers a quality product, on time. I’ve surprised them (too many times) with quick turnaround requirements and they’ve always been up to the task. Their transcripts are accurate and error free. I recommend their services without any hesitation.
Harold Gross
Ph.D. Market Research Answers
I worked with JS Martin Transcription extensively and they transcribed one-on-one interviews as well as focus group discussions in both English and Spanish. The transcriptions were accurate and done in a timely and professional manner at affordable rates. As a qualitative researcher, they are my preferred vendor for all of my transcription needs.
Jenny Shen
Qualitative Researcher, LA Biomed
I've worked with Jay and his team for nearly 20 years, almost exclusively in the more difficult to transcribe area of pharmaceutical market research. Over that time I've always found them to be extremely efficient, turning out high quality work while consistently meeting deadlines. Communication is always at a high level with any issues or questions that may occasionally come up immediately brought to our attention for a quick resolution. I would highly recommend Jay Martin for any transcription project you may have whether it be in consumer, pharmaceutical, B2B or any other area.
Tom Frydrych
Director, Quality Field Associates, MA
Jay and his team are totally professional and a pleasure to work with. Their transcriptions are high quality and they are consistent about meeting or exceeding deadlines.
Emma White
Emma White Research, ANN ARBOR, MI
Jay Martin and his staff provided excellent transcripts for a complicated project. They were able to meet my quick-turnaround timing. They were accurate and able to distinguish between the various attendees ... not an easy task with fast talking teens, but they did it! I would highly recommend JS Martin!
Marlene Cohen
President, MJC Insights, Armonk, NY
JS Martin Transcription has long been a valued and trusted partner when our own team is at full capacity. Great communicators, caring and devoted team of transcribers.
David Kalisher
Owner, Jolly Road Productions, LA
JS Martin Transcription Resources provides you with timely and super-accurate transcripts. If you need time coding, this can be delivered quickly as well. Best of all, Jay is a great guy who will work with you to make sure your deadlines are met, with documents you’ll be proud to send immediately to your clients. I’ve used his services for focus groups and IDIs, and I’m always happy with his work. I know I’m in good hands when Jay and his company are aboard. He’s never let me down.
Gary Frieden
Ph.D., Owner Frieden Qualitative Services, LA
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